Still waiting for my claim to pay out

I had a burglary at my premises on the 7th of March 2015, lodged the claim first thing Monday morning.<br> I was helped by Riaz and later a senior assesor Samantha came to my house to take photos ect. I supp**** them with all supporting documents except for one invoice i could not retreive I then went to Dion wired where i bought the item and was told becasue i paid cash, they cannot issue me with a new invoice. The salesman did however issue me with a quote and emailed me the explanation as to why he cant issue a new invoice. which i forwarded to A&G.<br> This is obviously not suffice, as i just callled A&G now and was told that they are waiting for the salesman from Dion to return from leave and then they can carry on with my claim. I find this a huge inconvience, my children are still sitting without TV, Xbox nothing I dont have a laptop to work with,becase we are waiting for a salesman to return from leave. I have been working in the insurance industry 10 years and helped many of my clients, never ever have i heard of this. I want this issue resolved urgently, and carry on with my life. this is a traumatic experience already and A&G is not making it easier.