Still waiting Feedback

On 31 December 2014 my house got burgled and goods over hundred and fifty thousand rands were ****** while I was abroad. Upon my return I comp**** with all the requirements but the insurance unilaterally settled the claim way below the value of the goods ******. They just deposited the amount in my account and when I tried following up the matter to how the matter was decided without proper explanation to me, instead my correspondences are attended to by an automative response promising to revert to me since 25 February 2015. What is said, even when I call no one reverts to me. It is sad that they are quick to accept premiums but when it comes to what matters it seems difficult to at least treat clients with dignity and professionalism they showed when selling the policy. I would really think twice in the future.