JK
Julie K
1 reviews | Active since Oct 2010
02 Feb 2016, 09:47
Still no response
So, after my complaint made on this site, A&G put a same-day response to apologise and promised to contact me to resolve the matter.<br> And so here we are, still no response from them, even after I called twice: once to speak to the agent handling my claim (Lebo) but she was not available so I left a message for her to call me back, as well as no response from my request on Friday for the manager to call me. Also, no-one from customer services has called either.<br> It pains me that they promptly take my money every month yet, when you need them to deliver, they have blatant disregard for customer service.
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Auto & General's replyOfficial
04 Feb 2016, 08:52Hello koekemjm,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we confirm that the claim has been resolved, however, it does not justify the fact that you did not receive constant feedback during the claims process and that messages were not returned.
We will conduct an investigation into the service failures and address it on an internal basis.
We sincerely apologise for the frustration and inconvenience this has caused.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we confirm that the claim has been resolved, however, it does not justify the fact that you did not receive constant feedback during the claims process and that messages were not returned.
We will conduct an investigation into the service failures and address it on an internal basis.
We sincerely apologise for the frustration and inconvenience this has caused.
Regards,
The Auto & General Team.
Auto & General's reply04 Feb 2016, 08:52
Official
Hello koekemjm,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we confirm that the claim has been resolved, however, it does not justify the fact that you did not receive constant feedback during the claims process and that messages were not returned.
We will conduct an investigation into the service failures and address it on an internal basis.
We sincerely apologise for the frustration and inconvenience this has caused.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we confirm that the claim has been resolved, however, it does not justify the fact that you did not receive constant feedback during the claims process and that messages were not returned.
We will conduct an investigation into the service failures and address it on an internal basis.
We sincerely apologise for the frustration and inconvenience this has caused.
Regards,
The Auto & General Team.