AP
Awaatief P

1 reviews | Active since Nov 2009

11 Jan 2017, 12:49

Still no feedback

<p>I am appalled at the service I am getting. I logged a hellopeter, no feedback, sent emails again yesterday of which was escalated and still NOTHING. </p>

0
Replies (8)
Auto & General
Auto & General's reply11 Jan 2017, 13:04
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialist attempted to contact you on the number supp****, without any success.

We are aware of your complaint and therefore included you in on written communication of 10/01. Kindly supply us with an alternative contact number in order for us to discuss the matter with you.

Looking forward to hear from you.

Kind Regards,
The Auto & General Team.

Best regards,

Auto & General
Auto & General's reply11 Jan 2017, 13:34
Official

Dear Awaatief,

Kindly direct message me an alternative number in order for me to contact you to discuss the outcome of the claim with you.

Kind regards,
Dorothy Smit

***

Best regards,

AP
Awaatief P's update11 Jan 2017, 13:38
Reviewer Update

Its ********** 097

AP
Awaatief P's update11 Jan 2017, 13:38
Reviewer Update

Its ***

Auto & General
Auto & General's reply11 Jan 2017, 15:44
Official

Update:

As discussed with one of our Customer Relation Specialists, we confirm that the payment option was discussed and accepted by you. Payment will reflect in your account within a period of three working days, if not sooner.

Once again we apologise for the frustration this has caused and we invite you to contact our Customer Relation Specialist should you require further assistance.

Kind Regards,
The Auto & General Team.

Best regards,

Auto & General
Auto & General's reply16 Jan 2017, 09:15
Official

Update:

We confirm that this matter has been resolved.

Kind Regards,
The Auto & General Team.

Best regards,

AP
Awaatief P's update16 Jan 2017, 09:19
Reviewer Update

Thank you very much, the matter has been resolved. Dorothy was a great help

Auto & General
Auto & General's reply16 Jan 2017, 09:22
Official

This is great feedback, thank you so much.

Please do not hesitate to contact me should you need any assistance in the future.

Regards,

Dorothy Smit

***

Best regards,