DL
Devan L

1 reviews | Active since Jul 2017

12 Jul 2017, 11:00

Still deducting a Insurance premium after policy have been stopped

<p>I stopped my vehicle insurance with Auto and General in October 2012 and received a notification letter from Auto and General stating that the specific policy have been stopped.</p> <p>I only discovered recently that a "scratch and dent" insurance policy (which was underwritten under the same policy number as the main insurance policy) was still active and that Auto and General have been deducting a small amount each month for the last 5 year's!</p> <p> </p> <p>I reported this immdediatly to Auto and General but have not recieved any correspondence with regards to this matter for the last two days!</p> <p>Fortunately for I have all the necassary documnet/email, stating that this policy have been stopped.</p> <p>Still waiting on Auto and General to report further on the matter.</p>

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Replies (3)
Auto & General
Auto & General's reply12 Jul 2017, 11:29
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply12 Jul 2017, 11:35
Official

Update:

As discussed with our Customer Relation Specialist, we have requested further assistance from the Value Added department, who will supply you with final feedback on the matter.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply18 Jul 2017, 10:22
Official

Update:

As discussed with our Customer Relation Specialist, we confirm that the policy has been cancelled and that we have processed a refund, the funds will reflect in your account within a period of three working days, if not sooner.

Thank you for allowing us the opportunity to resolve the matter.

Kind Regards,
The Auto & General Team.