1 reviews | Active since Jul 2017
Still deducting a Insurance premium after policy have been stopped
<p>I stopped my vehicle insurance with Auto and General in October 2012 and received a notification letter from Auto and General stating that the specific policy have been stopped.</p> <p>I only discovered recently that a "scratch and dent" insurance policy (which was underwritten under the same policy number as the main insurance policy) was still active and that Auto and General have been deducting a small amount each month for the last 5 year's!</p> <p> </p> <p>I reported this immdediatly to Auto and General but have not recieved any correspondence with regards to this matter for the last two days!</p> <p>Fortunately for I have all the necassary documnet/email, stating that this policy have been stopped.</p> <p>Still waiting on Auto and General to report further on the matter.</p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we have requested further assistance from the Value Added department, who will supply you with final feedback on the matter.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we have requested further assistance from the Value Added department, who will supply you with final feedback on the matter.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we confirm that the policy has been cancelled and that we have processed a refund, the funds will reflect in your account within a period of three working days, if not sooner.
Thank you for allowing us the opportunity to resolve the matter.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we confirm that the policy has been cancelled and that we have processed a refund, the funds will reflect in your account within a period of three working days, if not sooner.
Thank you for allowing us the opportunity to resolve the matter.
Kind Regards,
The Auto & General Team.
