STILL A FRUSTRATED CLIENT

So it has been 10 days since I posted on Hello Peter. I received a speedy response from Auto and General and another assessor was sent out 2 days later. He had a look at the where the leak is coming from and took measurements. He had a look at the window which was not repairs and he had a look at the garage which was not repaired and took pictures. After promising me a call soon, I have had to call Auto and General 4 times to find out what the situations is. And once again every call I am told someone will call me within the hour. It has been raining in Durban non stop for 2 days and the leaks are damaging my house. I was finally contacted today from the Repairers and they advised that they will repair my garage on Saturday. But there is no mention of the window or the leak. They advised that they can only do what they are instructed to do. So again i call Auto and General and ask them to please advise as to what is going on. A very lovely polite lady is trying to assist me as she can see on the system the number of times i have called about the same enquiry. IF AUTO AND GENERAL ARE NOT GOING TO REPAIR MY LEAK THEY NEED TO HAVE THE DECENCY TO LET ME KNOW IT HAS BEEN DECLINED AND GIVE ME A GOOD ENOUGH REASON AS TO WHY IT HAS BEEN DECLINED. I am tired of getting told this person and that person or the assessor or the repairer or the agent is going to call me back. ARE YOU GOING TO REPAIR MY LEAK OR NOT. THE LEAK WAS REPORTED ON THE 10TH OCTOBER TOGETHER WITH ALL THE OTHER DAMAGES BUT TILL THIS DAY NOBODY HAS BOTHERED GETTING BACK TO ME ABOUT THE LEA****