Stay away from Auto & General Insurance

Stay away from Auto & General, they do not know the meaning of customer service, and speedy claims. On January 14 2025, I had an incident with my car where I had to swerve off the the road to avoid a head on collision. Two rims and two tyres were damaged. It happened close to my workplace and they assisted me to get to work. I claimed immediately, and only after four days were notified that my tyre and rim policy had lapsed. I was retrenched in January 2024 and finding a job was a struggle, so finances is a big problem at the moment. Two days after my claim was denied I was told I can do an accident claim and pay the astronomical amount of R 6900.00 in excess. I had to take photos for them to evaluate and was offered R 8900.00 to repair the damages. I cancelled the claim. Upon further investigation from MY side we discovered there were more damage to the suspension of the car. On my own accord again I got it to a panel beater to evaluate and send a quote. The quote was sent to A&G on Friday 24th January. Approximately 3 years ago I changed from Budget to a more affordable insurance. The mother company of Budget phoned me and persuaded me to stay with them and offered me a good deal with A&G. What a big mistake that was. For financial reasons I did not add a courtesy car, the claim assistant just told me to go to Europe car and rent one with a A&G discount. Really with what money, I will have to borrow the R 6900 for the excess. Bottom line is, it has been two weeks and I am stranded without a vehicle, and if the claim is approved it will be another 7 days at the panelbeaters. A&G just don't give two hoots about their customers, they are quick to correspond when your premium is a day late. They did not even bother to send out an accessor to evaluate the damage. I need my vehicle and A&G just don't care how long it takes. " wait customer you are not important enough to get your vehicle back" should be their policy. *********** and poor customer service, that's all I can say.