Stay away from Auto & General if you can!

Auto & General Insurance is always quick to profess that their main interest is to help their clients...This is a blatant lie! We had to register a claim for a new garage door after somebody reversed into it and damaged it. The installer, Renier from RS Electrical was appointed and installed a new door and we paid an excess as per contract. About a month later the door started to malfunction, opening by itself and unfortunately even stopped short of the upper limit, which caused us to reverse our roof rack on our Landcruiser into the door while trying to drive out, not realising that it had stopped a few cm's short of the upper limit. This caused damage to the door. We told A&G that this is clearly a warranty case and that the installer would have to rectify it and also repair the damage. The installer Renier declined responsibilty and we told A&G we do not want to register another claim and pay another excess when this was clearly a malfunctioning motor and/or software. A&G promised to send an "impartial" assessor, which turned out to be the same Renier who installed the door and who was now asked to "impartially" judge his own work! What a joke! We meanwhile had collected proof from the security company and a footage from a security camera that the door indeed had opened numerous times by itself, posing a risk to our property. A&G, their claim managers and "claim resolution specialists" like Maryka Maritz and Vernleigh Morris kept on stating in many fruitless phone calls to resolve the issue that their clients interest comes first. Such a joke! Meanwhile, they care so much about us as their clients, that this had handed to be handed over to the ombudsman of short term insurance! For the past 3 months nothing has happened, the door still opens by itself randomly exposing cars, expensive bikes and equipment to anybody passing by. We made them aware that we are holding them responsible for any loss resulting from their complete negligence in resolving this, they could not even be bothered to answer anymore. Stay away from these ********* if you can. Fortunately there is enough competition out there. Their commitment to always act in their clients interest is a blatant lie. The ombudsman will hopefully bring them to book.