EM
Emeritus M

1 reviews | Active since Mar 2014

28 Apr 2021, 14:16

Stay away from Auto & General and their cronies if you can!

I since lodged a claim with auto & general in November after my car was damaged by hail storm, I took the car in for assessment and after the assessment I was advised by the panel beaters (AutoR or Auto Magic) appointed by auto & general to bring my car in for repairs in January 2021 since they had a back log and they where going to struggle to get body parts... Fast forward, in 2021 January their appointed panel beaters called me and told me to bring the car on the 4th of February 2021, towards the date the panel beaters called me again to postpone the date to the 17th of February 2021, On the 17th of February, I took the car in, but to my surprise I was instructed to take the care to a different panel beater from the first one who assessed the car, then I asked the people working there as to when will the car be ready, their answer was that the car will be ready in the next three(3) which was supposed to have date the week of the 10th March 2021, which never happened. Since from that day when I went to the panel beaters they have been telling different stories (i.e. they are still awaiting authorization from the insurance/they are still awaiting parts which must be imported/ they are going to receive parts after three(3) weeks), when I call the insurance they also telling me a different story from what the panel beaters (i.e. they have authorized everything and they are of the impression that the car was almost done). in April i requested the insurance (Auto & General) to change the panel beaters as they were seeming to fail to repair my car and it has been over two months with no luck, they then told me that it was impossible for them to change the panel beaters as the repair was far in the process which to me it was ******* because whenever I went to the panel beaters my car was still in the same state that I left it in... even today I am still told that my car will be ready after three (3) weeks. it is now three (3) months without my car but I am paying my insurance every month and they seem to not care if I am getting joy for what I pay for every month.

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Replies (1)
Auto & General
Auto & General's reply28 Apr 2021, 14:37
Official
 Hi  Emeritus


We acknowledge receipt of your complaint. 
 
We would like to look into your matter, please send us a private message with our client's policy or ID number.

Kind Regards,
The Auto & General Team