Stay away from Auto and General - Mechanical Warranty Plan

The worst service ever from Auto and General! If there was a zero star, I would rate it zero. A mechanical warranty claim that was registered on the 23rd of May, is still not being paid three weeks later, the 13th of June. In the meantime my car is waiting to be collected as the work has been done, but no payment comes through. Excuses upon excuses from the claims department. We spent more than four hours in total on the phone, talking to more than 10 people, and still waiting for the payment to be made. The manager, Llewellyn, does not call back, after promising multiple times. When you speak to someone in the claims department, they say the payment went through, but when you check your bank account, the money does not reflect. And may I add, we bank with the same bank. Empty promises, *********** staff, overall terrible service. Stay away from this company as far as possible!