Stalling to repair my insured vehicle

Good day,<br> <br> I trust you well - I would like to express my dissatisfaction with regards to the service rendered by Auto and General. On the 14th August 2015 while waiting for traffic light to change from red to green a bakkie came from behind and pushed me off the road and i sustained injuries.<br> On the scene my car was taken by a tow truck to the insurance yard where it was later sent to a panel shop. The panel shop dismantled and assembled the vehicle and discovered that the gears are not working properly. Now the insurance is refusing to repair the gear box of a car that was on the road at the time of the accident. I have been sending emails to telesure assessor with no response on their side. I am now considering lodging a complaint with the Ombudsman for Short-Term Insurance or take a legal action against them.<br> <br> On the 10th of October 15 I have committed to be out of town and now i can not confirm because i will not have a car. The payments with the insurance are up to date.<br> The courtesy car is due back on the 23rd which is next week Wednesday and i have no means of transport.<br> <br> I would like hello peter to intervene and assist me in this matter.<br> <br> regards<br> <br> Disappointed client<br>