So fed up with this insurance!!
<p>I started my insurance a few months ago after a cellphone was ******,I have 3 cellphones on my insurance and have had a lot of problems with the insurance and with the customer service,the first incedent was with a cellphone that was off my insurance and when the debit order was deducted they still deducted the cellphone that the guy I spoke to assured me would not be deducted,the second time,yesterday 01/06/2016, I had not received my salary yet,seeing as my debit order would go off on the 3rd of every month.I didnt care,I transferred the last money I had from my savings account and the money was barely in my account,I received an sms of the transfer and after that I received an sms where the insurance deducted the money,the debit order was supposed to go off on the third,THE MONEY YOU DEDUCTED AT 18:32 LAST NIGHT,WAS MY MONEY FOR FOOD.</p> <p>THANK YOU VERY MUCH FOR LETTING YOUR CLIENTS GO TO BED WITHOUT EATING,BECAUSE YOU HAVE A FAULTY SYSTEM.</p> <p>Upon calling your customer services today,I was informed that I am not a valued client because my debit order was late once!!!!! </p> <p> </p> <p>Very disappointed with this</p> <p>I am cancelling my insurance as of today</p>
Thank you for bringing this matter to our attention.
We are truly sorry to hear about your current predicament and we wish to assure you that we will never intentionally negatively increase the challenges that you are currently facing. We consider all our client to be valued clients.
We have escalated the matter to the relevant team who deals with our cell phone policies to look into the matter and ensure that contact is made with you during the course of today.
Please accept our sincere apologies for all the frustration and inconvenience caused
Kind Regards
The Auto and General Team
Thank you for bringing this matter to our attention.
We are truly sorry to hear about your current predicament and we wish to assure you that we will never intentionally negatively increase the challenges that you are currently facing. We consider all our client to be valued clients.
We have escalated the matter to the relevant team who deals with our cell phone policies to look into the matter and ensure that contact is made with you during the course of today.
Please accept our sincere apologies for all the frustration and inconvenience caused
Kind Regards
The Auto and General Team
