TT
Thabiso T
1 reviews | Active since Sept 2015
14 Sept 2015, 23:54
so annoyed
Took policy in 2012 for my sound processor. When I tried claiming because I had an accident and my processor got broken. I was told that, the policy was changed in 2013 because I didn't bring a report for my previous declined claim. I took policy specifically for my processor, not house contents that they decided to change it to. I'm the one who does the payment every month not them. I'm not sure where they got the nerve to change my policy without my concern. Please intervene.
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Auto & General's replyOfficial
22 Sept 2015, 13:57Hello thabiso7703,
Thank you for bringing this matter to our attention.
We confirm that the matter has been referred to the Customer Relations Specialist who will contact you via electronic mail.
We acknowledge the concerns and frustration and hope to provided clarity on the decision and what it was based on.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been referred to the Customer Relations Specialist who will contact you via electronic mail.
We acknowledge the concerns and frustration and hope to provided clarity on the decision and what it was based on.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Auto & General's reply22 Sept 2015, 13:57
Official
Hello thabiso7703,
Thank you for bringing this matter to our attention.
We confirm that the matter has been referred to the Customer Relations Specialist who will contact you via electronic mail.
We acknowledge the concerns and frustration and hope to provided clarity on the decision and what it was based on.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been referred to the Customer Relations Specialist who will contact you via electronic mail.
We acknowledge the concerns and frustration and hope to provided clarity on the decision and what it was based on.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team