Snail process on my damaged property by Auto & General

I reported my case on Monday 4th July that my house was broken into there was damage to property and some goods ******. Was told the Assessor will come on the day I reported or the following day 5th...that has not happen. Today is the 9th. The emails were sent to A&G oncerning the issue but the Assessor has not come through to assess the damages. I am not happy with the snail process from A&G. I have to make calls as well asking about the progress on my claim.

I am not happy with the temporal arrangement made to secure the property as it I still not safe for me being a single mother living with an Autistic child.

Am not sure whether the guard will be sent tonight or not. Can't even go to the shop to buy bread cos I don't know whether my house will be broken into again since the door frame, door and the security gate has been temporal fixed.