1 reviews | Active since Feb 2012
Small Claims Policy Cancellation
I cancelled my "value added" (small claims) portion to my insurance policy via email 19 March. They still took that month's premium and still did not come back to me with the cancellation after 5 emails. Regards Juandre
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, we will appreciate it if you can provide us with the documents (previous requests for cancellation in order to investigate where the matter.
We will also provide you with final feedback herein shortly.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, we will appreciate it if you can provide us with the documents (previous requests for cancellation in order to investigate where the matter.
We will also provide you with final feedback herein shortly.
Kind Regards,
The Auto & General Team.
Update:
As discussed, we confirm that the Value added policy was cancelled as requested and we have processed a refund, the funds will reflect in your account within a period of three working days, (if not sooner.)
We also apologise for the inconvenience caused and invite you to contact our Customer Relation Specialist if you need assistance in the future.
Kind regards,
The Auto & General Team.
Update:
As discussed, we confirm that the Value added policy was cancelled as requested and we have processed a refund, the funds will reflect in your account within a period of three working days, (if not sooner.)
We also apologise for the inconvenience caused and invite you to contact our Customer Relation Specialist if you need assistance in the future.
Kind regards,
The Auto & General Team.