Slow, unhelpful and unresponsive

I hit double pot hole on Sun 27 Jul. Tyre, rim and mechanical damage. Lodged the claim Mon morning. Assessor was suppose to inspect vehicle on Tue when I was told it would take 2-3 days for the Report. Wed I was told 3-4 days. I was informed Thursday 31 Jul the Assessor's report was submitted, but they had to validate the claim, could take up to 10 days and a callback was scheduled for Monday. Total # of calls to call centre = 7. No reply to emails = 8. Still NO CLAIM NUMBER by 01 AUG. Call centre staff are unhelpful and refer to their process. Worst Customer experience with an insurance company I've ever had.