SLOW RESPONSE / INADEQUATE RESPONSE TO CLAIM

TERRIBLE SERVICE AFTER MOTOR CLAIM - 4 DAYS AFTER SUBMITTING ALL THE CLAIM INFO INCLUDING PHOTOS ETC ON THE AUTO & GENERAL APP THERE WAS NO FOLLOW UP FROM AUTO & GENERAL IN APPOINTING AN ASSESSOR- MY MOM WHO IS AN 88 YEARS OLD PENSIONER GOT NO RESPONSE ON MESSAGES SENT ON THE APP AND HAD TO PHONE IN AFTER 4 DAYS AND WAS THEN ONLY REFERRED TO AN ASSESSOR WHO REQUESTED ALL THE INFO AND PHOTOS AGAIN ! WHAT IS THE POINT OF TAKING THE TIME TO SUBMIIT EVERYTHING ON THE APP ONLY FOR IT TO BE IGNORED AND HAVING TO DO IT ALL OVER AGAIN WITH THE ASSESSOR ! AN APPALLING WAY TO TREAT AN ELDERLY PERSON