Slow progress and no ones seems to know what is going on

It is now 14:42, and I am still waiting for Goodness from the Claims Department to contact me.

I explained to the consultant yesterday that this matter is urgent due to the hole in the wall outside, which was created by the plumbers. The temporary covering they placed is not secure, and it keeps getting blown open by the Cape Town weather.

The assessor visited on Monday, yet, according to the consultant, there is still no report from the assessors. However, your website indicates that assessor reports are provided within 24 hours, which raises concern about the delay.

Furthermore, the consultant mentioned that Goodness still needs to verify whether the damages are related to the geyser before approving the claim. Please note that my policy provides cover for damages resulting from burst or leaking pipes, so this claim should fall within my coverage.

I kindly request that this matter be treated as urgent, and that I receive an update today on the status of my claim.

Thank you for your immediate attention.