VM
Victor M
1 reviews | Active since Sept 2020
15 Sept 2020, 09:12
Slo and poor service
We have lodged a claim for a car accident over 10days ago, there really hasn’t been any progress on our claim since then besides the request of information in drips and draps. The consultant promised to finalize the claim by today but that is unlikely as we continue to receive RFI.
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
15 Sept 2020, 09:19Hi Victor,
We are sorry for the service you have received.
Our team will contact you to discuss your concerns.
Kind Regards
The Auto & General Team
We are sorry for the service you have received.
Our team will contact you to discuss your concerns.
Kind Regards
The Auto & General Team
Auto & General's reply15 Sept 2020, 09:19
Official
Hi Victor,
We are sorry for the service you have received.
Our team will contact you to discuss your concerns.
Kind Regards
The Auto & General Team
We are sorry for the service you have received.
Our team will contact you to discuss your concerns.
Kind Regards
The Auto & General Team
Auto & General's replyOfficial
16 Sept 2020, 13:55Hi Victor,
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Auto & General Team
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Auto & General Team
Auto & General's reply16 Sept 2020, 13:55
Official
Hi Victor,
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Auto & General Team
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Auto & General Team
VM
Victor M's updateReviewer Update
06 Oct 2020, 09:54Hi
7 weeks later our claim is still not finalized. One staff member from Auto & General claims that we have been given feedback on Friday but this is not true.
Kindly guide us where we can report such shocking service. Is the ombudsman the ultimate body I can approach to try and get this resolved ASAP?
7 weeks later our claim is still not finalized. One staff member from Auto & General claims that we have been given feedback on Friday but this is not true.
Kindly guide us where we can report such shocking service. Is the ombudsman the ultimate body I can approach to try and get this resolved ASAP?
VM
Victor M's update06 Oct 2020, 09:54
Reviewer Update
Hi
7 weeks later our claim is still not finalized. One staff member from Auto & General claims that we have been given feedback on Friday but this is not true.
Kindly guide us where we can report such shocking service. Is the ombudsman the ultimate body I can approach to try and get this resolved ASAP?
7 weeks later our claim is still not finalized. One staff member from Auto & General claims that we have been given feedback on Friday but this is not true.
Kindly guide us where we can report such shocking service. Is the ombudsman the ultimate body I can approach to try and get this resolved ASAP?