Simple change of address not simple for you

Item: Auto & General
Rating: 1
Author: LOUISE N

I sent an email yesterday to request my address be changed. A very simple request if you think about it...... but obviously not for Auto and General, I received at least 8 phone calls since sending the email and being asked how they can help me, help me with what??? Just change the address, simple!! Or I am told they are responding to my request for a call back?? What? I just want to change the address, seriously! Just change the address, confirm in writing, AND A PER MY REQUEST, ADVISE ON HOW MY PREMIUM WILL BE AFFECTED?? Stop harassing me with constant phone calls, just make the change, confirm and advise on premium, please And update your system, that your consultants can see I have been called many times!!!

Helpful (0)

Replies (3)

Auto & General's replyOfficial

11 Mar 2021, 15:43

Hi Louise,

We acknowledge receipt of your complaint.

However, you need to be on the line with us when changing your address as your premium might change.

We will arrange for our team to contact you and assist.

Kind Regards,
The Auto & General Team

Auto & General's reply11 Mar 2021, 15:43

Official

LOUISE N's updateReviewer Update

11 Mar 2021, 16:38

You have phoned me many times already, that is the issue!! The calls get dropped and then another consultant phones hours later, with no idea whatsoever what it is about!! Terrible customer service, just proven once again!

LOUISE N's update11 Mar 2021, 16:38

Reviewer Update

Auto & General's replyOfficial

17 Mar 2021, 09:51

Hi Louise,

We would like to apologize for the service and experience.

Please advise if our team has assisted you with this matter, otherwise we would like to escalate to management.

Kind Regards
The Auto & General Team

Auto & General's reply17 Mar 2021, 09:51

Official