Sickening service auto & general

I had an accident on 16 November 2024 involving my Hyundai i30 1.6L and have experienced poor service from my insurer. My advisor, Miss Lindokuhle Mavango, initially informed me the car was a write-off with R78k in damages but later disappeared without further updates. I later learned the damages were revised to R37k, raising concerns about accuracy. Despite my unemployment, I was unprepared for the R13.7k excess due to this miscommunication.

There has been no apology for these errors, and I constantly have to chase updates. My car was towed in early December, yet panel beaters are asking when I will bring it in. Conflicting information from staff about the car's location adds to my frustration. Callback services are unreliable, forcing me to spend excessive airtime.

The lack of communication, accountability, and clarity from your team is unacceptable. I demand an urgent resolution, proper communication, and an apology for the incompetence and added stress caused.

D. Singh