GV
Gary V

1 reviews | Active since Nov 2015

19 Nov 2015, 11:16

Shoddy workmanship from A&G vendours

I had a motor cycle accident on the 14th of May, I \T"boned a car damaging the front end. The bike was taken away by a A&G towing company. My bike ended up being sent to Bikes R Us in Randburg for repairs. I stay in Brakpan. As far as the insurance company it was up to me to sort out my bike with Bikes R Us. they did not get involved with the repairs or anything only till after I contacted them to complain about the promises I was getting from Bikes R Us ( they thought I already had my bike and I wasn't happy about something). After a lot of empty promises from Bikes R Us and the workmanship that was done on the damaged areas( Front forks) I was not happy"

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Replies (1)
Auto & General
Auto & General's reply20 Nov 2015, 12:50
Official
Hello garys computer,

Thank you for bringing this matter to our attention.

We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.

We acknowledge the frustration around the entire situation and will do an investigation and will address the behaviour, quality of workmanship and the ethics of the relevant supplier/staff member.

Please accept our sincere apologies for all the inconvenience caused.

Kind Regards,

The Auto & General Team