Shocking Service, Lies, and Unrealistic Pricing – Avoid Auto & General

I have been a loyal client of Auto & General for 4 years and 8 months, paying my premiums on time and never making a claim. Unfortunately, my first claim has been a nightmare, exposing the true nature of this company. Auto & General is not about fulfilling their clients’ needs but about saving every cent, even if it means cutting corners and providing subpar service.

Their assessment for my car is filled with unrealistic and absurd pricing. For instance, they claim a part costs R31.50, and a tyre costs R150—prices that are not even close to market rates or dealer prices. These amounts are completely fabricated and cannot be substantiated anywhere. To make matters worse, the assessor outright **** on the report about my car’s kilometers, further undermining the credibility of their process.

Not only that, but they moved my car from Krugersdorp to Johannesburg, clearly on a mission to find the cheapest mechanic who would accept their absurd quotes. This process has caused unnecessary delays and shows that Auto & General prioritizes cost-cutting over quality or client satisfaction.

My car requires genuine parts from the dealer due to its sensitive nature, but Auto & General insists on using ****, substandard parts that will likely cause more damage in the long run. This is not what I signed up for when I entrusted them with my insurance needs.

Having insurance with Auto & General is like not being insured at all. Their actions have shown they are unreliable, *************, and only interested in saving money, no matter how much it compromises their clients.

I will ensure to take this further and will have my car reassessed by a reputable dealer to ensure it is repaired correctly. If you’re considering Auto & General, don’t make the same mistake I did. Don’t wait until you have an unforeseen circumstance to realize how unstable and dishonest this company is. I am also seeking all recordings of 3 claims officers confirming 3 different claim amount totals . lol this company is a joke!

I will not let this go and will pursue this matter until it is resolved fairly. Clients deserve honesty, transparency, and repairs that meet safe, roadworthy standards—not the cheapest shortcuts and outright lies