Shocking service levels

Shocking service levels. They deserve zero stars! I have being battling with a 3rd party claim since the 7th January. Not once has anyone in the claim department made contact on the progress of the claim. Every time you phone you speak to a new person - documents submitted, claim approved (apparently), more documents submitted but this is where it ends. No one contacts you back or replies to your emails to find out what is the next step. I would NEVER insure with this company. The incompetence is mind blowing. I guess the consultants working from home allows them to take zero responsibility and just pass the problem on to the next department and the next and the next......