Shocking service

[policy number *** - It has taken Auto & General 26 days to only partly settle my car claim. Throughout the process, there has been no clear communication by email on the status of my claim, and no managers taking accountability for the lack of competence from staff. Auto & General is excellent when selling you a product, but when it comes to claims, customer service is non-existent. Would give A&G a 0 score if I could.