Shocking service and shocking communication

Got into an accident that was two blocks away from my house so I proceeded to drive the car home and afterwards go to the police station to file the report. I submitted a claim through the app which relatively pain free and my claim was approved. I was told A&G would book my appointment at Auto Magic for me but after 3 days of waiting I called them myself to which they told me no booking was made and so I made it myself, Auto Magic also stated the insurance declared the car driveable and that I had to bring it in myself when because of the accident my bonnet was open, headlights did not work and whole front bumper was unstable thus making it not roadworthy and not driveable. A&G had the photos of my car and still somehow declared it driveable. I called them to orgainse a tow to Auto Magic in Menlyn and finally they managed to send someone out. When the tow trucker driver arrived he informed the car was going to Auction House in Centurion. Obviously I believed this to be a mistake and got in touch with A&G and they said no it must go there first for "damages to be assesed prior the dealership". I had no choice and the car was taken there. That was an entire week ago, I called today to find out if the car had been taken through to Auto Magic to start repairs and I was told that the car is still at the Auction House and NOTHING has been done. I was then also told that unless the car is most likely going to be written off it should not have gone there! It is honeslty mind blowing how terrible the communication and service has been. My car has just been placed at some random location for a week straight and who knows when it will get to where it should be and in what state it will be in. Have had to make further arrangements now to get to and from work as I have no clue how long I will be without a vehicle.

If I could rate zero I would!