Shocking service

<p>My daugher had a car accident on the 23rd of April 2016. We had no options as to where the car must go. and get fixed.They decided where the car must go. At one stage nobody at Auto General could tell us where the car was. If we called Auto and General they told us we had to deal with the Panel Beaters. I needed to know when the car would be ready as my husband was coming from England on the 23rd June 2016 (2months later) which is quite a long period considering) for my sons wedding. They told me don't worry the car will be sorted. As it closer to the time of his arrival the excuses came , the car needed new wheels and they needed to add a betterment for better tyres on top of the excess. We agreed to that.Then the gearbox was damaged and so it went on. Then there was a strike in Johannesburg and they couldnt get the gearbox to Cape Town. In the mean time Auto Smith bodyworks gave my daughter a bakkie so she could get to work. That was very kind of them. </p> <p>I called Rudwan the assesor more than once never got called back. </p> <p>I called Quinton The manager he was so rude told "just listen here" I put the phone down</p> <p>I have spoken to about 20 people Evelyn said she would help then forgot to get back to me. Did not reply to my emails I sent her either. Passed me on to someone else that also forgot to call back. Pathetic</p> <p>The disrepute email address all you get is an automated response to say they will get back to you and nobody does.</p> <p>They had the car from 23rd April 2016 till 11July 2016</p> <p>I had to hire a car as we had no transport to go to my sons wedding. </p> <p>the service was shocking. They dont know how to deal with clients nobody knows anything.</p> <p>All I want is compensation for the trouble they caused the car hire expense and the time wasted on the phone</p> <p>calls and sending emails to no avail.</p> <p>I recently spoke to a Thembi in litigation and she couldnt rememeber the email I sent her Monday. She was</p> <p>to suppose to phone me yesterday but forgot. </p> <p>She said she would phone me by 12.00pm today which she didnt I phoned her again and she said she sent me an email and it bounced back to her. So I give up.</p> <p>They didnt even know I had the car back which was on the 11th July 2016 the day after my husband went to the UK.</p> <p>He also phoned them when he was here. I have phone bills to prove all the phone calls to them.</p> <p>They dont seem to care so if anybody is out there DONT USE AUTO and GENERAL.</p> <p>They told me to pay the panelbeater. Its not there problem.</p> <p>A Divan Koekemoer is suppose to call me tomorrow lets see ?</p> <p>I have phoned them nearly everyday pleading for help and they just ignore you for the last 8weeks.</p> <p>Had enough now no after sale service.</p> <p> </p>