JS
Johan S
1 reviews | Active since Aug 2015
04 Aug 2015, 11:41
shocking service
I took out insurance for my car on the 27 July 2014. The lady said I had to pay pro rata. I said I do not have money right now. She said its fine.She will delay the pro rata until I get paid. She did not.She still tried to get the money.Leaving me to pay the bank charges.<br> You can check up on the phone conversation as it was recorded.<br> I will make sure Auto @ gen pay me back.
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Auto & General's replyOfficial
04 Aug 2015, 12:31Hello Johan Solomon 1,
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Team to investigate the matter and provide feedback on the outcome.
We will also retrieve the calls and assure you resolution will be communicated as soon as possible.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Team to investigate the matter and provide feedback on the outcome.
We will also retrieve the calls and assure you resolution will be communicated as soon as possible.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team
Auto & General's reply04 Aug 2015, 12:31
Official
Hello Johan Solomon 1,
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Team to investigate the matter and provide feedback on the outcome.
We will also retrieve the calls and assure you resolution will be communicated as soon as possible.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Team to investigate the matter and provide feedback on the outcome.
We will also retrieve the calls and assure you resolution will be communicated as soon as possible.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team