AF
Andrew F
1 reviews | Active since Nov 2015
06 May 2019, 16:54
Shocking Service
I have been trying to settle a claim that originated in December 2018. Despite numerous calls and emails, all I hear is " I will escalate it" I never even get a response. This has now gone on for over 5 months
Helpful (0)
Replies (5)0
Replies (5)
Auto & General's replyOfficial
06 May 2019, 18:30We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply06 May 2019, 18:30
Official
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
07 May 2019, 10:53Update:
We confirm that we have appointed a second supplier who will provide us with a comprehensive report, that will enable us to move forward. The agreement is that our Customer Relation Specialist will provide you with final feedback.
Thank you for your kind understanding.
Kind Regards,
The Auto & General Team.
We confirm that we have appointed a second supplier who will provide us with a comprehensive report, that will enable us to move forward. The agreement is that our Customer Relation Specialist will provide you with final feedback.
Thank you for your kind understanding.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply07 May 2019, 10:53
Official
Update:
We confirm that we have appointed a second supplier who will provide us with a comprehensive report, that will enable us to move forward. The agreement is that our Customer Relation Specialist will provide you with final feedback.
Thank you for your kind understanding.
Kind Regards,
The Auto & General Team.
We confirm that we have appointed a second supplier who will provide us with a comprehensive report, that will enable us to move forward. The agreement is that our Customer Relation Specialist will provide you with final feedback.
Thank you for your kind understanding.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
07 May 2019, 10:54Dear Andrew,
As discussed, i will provide you with final feedback.
Kind Regards,
Dorothy Smit
***
As discussed, i will provide you with final feedback.
Kind Regards,
Dorothy Smit
***
Best regards,
Auto & General's reply07 May 2019, 10:54
Official
Dear Andrew,
As discussed, i will provide you with final feedback.
Kind Regards,
Dorothy Smit
***
As discussed, i will provide you with final feedback.
Kind Regards,
Dorothy Smit
***
Best regards,
Auto & General's replyOfficial
28 May 2019, 09:42Update:
The agreement is that you will provide us with your independent report, we will only be able to conclude the matter once the report was received from you.
Kind Regards,
The Auto & General Team.
The agreement is that you will provide us with your independent report, we will only be able to conclude the matter once the report was received from you.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply28 May 2019, 09:42
Official
Update:
The agreement is that you will provide us with your independent report, we will only be able to conclude the matter once the report was received from you.
Kind Regards,
The Auto & General Team.
The agreement is that you will provide us with your independent report, we will only be able to conclude the matter once the report was received from you.
Kind Regards,
The Auto & General Team.
Best regards,
AF
Andrew F's updateReviewer Update
28 May 2019, 10:29Good day, I am waiting for the report from a plumber that fixed the issue, which was, as I stated all along, was simply a blockage. As soon as the report is received, I will foward it on.
AF
Andrew F's update28 May 2019, 10:29
Reviewer Update
Good day, I am waiting for the report from a plumber that fixed the issue, which was, as I stated all along, was simply a blockage. As soon as the report is received, I will foward it on.