1 reviews | Active since Aug 2014
Shocking service
<p>In April (over the Easter weekend) we called our insurance company Auto and General to report a leaking pipe in our roof. A group of plumbers was dispatched and couldnt find anything. In the process they broke a hole in the bathroom ceiling to see if they could find what the problem was. After they left we contacted Auto and General to find out when they would come to repair the ceiling. We have been pushed from pillar to post. On 26 June they sent someone out to have a look and to date we have still heard nothing. 4 months later we still have a hole in the ceiling with no resoluation on the mater. No one from Auto and General ever gets back to you. I have e-mailed the dispute e-mail address and a supervisor and still not joy. We have been a customer of Auto and General for more than a decade and this is how they treat there long standing clients. Would never recommend any of the Telesure brands to anyone. Got the ball rolling with a complaint to the short term insurance ombudsman. </p>
We take note of your complaint.
One of our Customer Relation Specialists attempted to contact you, without success and a message was left on your voice mail.
We will conduct an investigation into your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
We take note of your complaint.
One of our Customer Relation Specialists attempted to contact you, without success and a message was left on your voice mail.
We will conduct an investigation into your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
Update:
We confirm that we have given instruction to the service provider to proceed with the repairs, the service provide will be in contact with you to make the necessary arrangements.
We also want to take this opportunity to apologise for the inconvenience this has caused, we take full responsibility over the fact that feedback regarding the repairs were not provided to you, the service failures have been addressed accordingly.
As discussed with our Customer Relation Specialists, we thank you for the opportunity given to resolve this matter and we invite you to contact our Customer Relation Specialist if you need any assistance in the future.
Kind Regards,
The Auto & General Team.
Update:
We confirm that we have given instruction to the service provider to proceed with the repairs, the service provide will be in contact with you to make the necessary arrangements.
We also want to take this opportunity to apologise for the inconvenience this has caused, we take full responsibility over the fact that feedback regarding the repairs were not provided to you, the service failures have been addressed accordingly.
As discussed with our Customer Relation Specialists, we thank you for the opportunity given to resolve this matter and we invite you to contact our Customer Relation Specialist if you need any assistance in the future.
Kind Regards,
The Auto & General Team.
Auto and General has responded and the mattter has been sorted to our satisfaction. Thank you to Dorothy Smit who stepped in and actioned it. The contractors have been and the ceiling is repaired.
Auto and General has responded and the mattter has been sorted to our satisfaction. Thank you to Dorothy Smit who stepped in and actioned it. The contractors have been and the ceiling is repaired.