CW
Chris W
1 reviews | Active since May 2009
24 Feb 2017, 12:19
Shocking errors in policy documents?!?
<p>My wife hit a pothole last Friday evening on her way home and all 4 mags and tyre were damaged. First thing Monday morning I went out and got quotes for the repairs to the mags and replacement of tyres and submitted such to Auto & General claims department as I have a value add policy for tyre and mag damage. According to this policy</p> <p> </p> <p>Tyre limit is - R 1 000.00</p> <p>Tyre excess - % of tread used</p> <p>Rim Limit is - R 1 000.00</p> <p>Rim Excess - R 100.00</p> <p> </p> <p>I am allowed to claim 2 tyre & 2 rim incidents per year.</p> <p> </p> <p>Now it is my understanding that even though all 4 mags and tyres were damaged this is the first incident for the year and not 8 separate incidents that Auto & General are claiming. The tyres that I had on the car were fitted last year November and there was approximately 90% tread left on all the tyres. Auto & General are now willing to pay a total of R 1 000.00 towards the repairs of mags and replacement of the tyres with a R 7 800.00 excess. The quotes I received amount to R13 503.23.</p> <p> </p>
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Replies (3)
Auto & General's replyOfficial
24 Feb 2017, 13:03Thank you for bringing this matter to our attention.
We have escalated the matter to the relevant department team manager, feedback will be provided shortly.
Please accept our apologies for the inconvenience caused.
Kind Regards,
The Auto&General Team
Best regards,
Auto & General's reply24 Feb 2017, 13:03
Official
Thank you for bringing this matter to our attention.
We have escalated the matter to the relevant department team manager, feedback will be provided shortly.
Please accept our apologies for the inconvenience caused.
Kind Regards,
The Auto&General Team
Best regards,
CW
Chris W's updateReviewer Update
09 Mar 2017, 17:20I am shocked and appalled!!! On 2 separate occasions whilst still trying to get this claim resolved I have received in writing 2 different pay out amounts for the same claim. The mags were not even included in the original claim and now 3 weeks later I get told that the quote had to be from the same service provider. Where is there a tyre company that does mag repairs as well? I feel that Auto & General are running around with no clue. Your policy is clearly not worded properly as everyone that has read this policy, interpret it exactly the same way I do. Furthermore I was told that there are higher packages on this policy that I was informed of during the time of accepting the quote, I have the original recording between the sales rep and myself and there was no mention of this in that recording, so please! I am not your person of average or below of intelligence, you (Auto & General) have made a mistake. It is now up to you to "man up" and take responsibility for your mistake.
CW
Chris W's update09 Mar 2017, 17:20
Reviewer Update
I am shocked and appalled!!! On 2 separate occasions whilst still trying to get this claim resolved I have received in writing 2 different pay out amounts for the same claim. The mags were not even included in the original claim and now 3 weeks later I get told that the quote had to be from the same service provider. Where is there a tyre company that does mag repairs as well? I feel that Auto & General are running around with no clue. Your policy is clearly not worded properly as everyone that has read this policy, interpret it exactly the same way I do. Furthermore I was told that there are higher packages on this policy that I was informed of during the time of accepting the quote, I have the original recording between the sales rep and myself and there was no mention of this in that recording, so please! I am not your person of average or below of intelligence, you (Auto & General) have made a mistake. It is now up to you to "man up" and take responsibility for your mistake.
CW
Chris W's updateReviewer Update
23 Nov 2018, 17:11I had to pay 80% of this out of my pocket. I do not recommend this company to anyone.
CW
Chris W's update23 Nov 2018, 17:11
Reviewer Update
I had to pay 80% of this out of my pocket. I do not recommend this company to anyone.