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Olebogeng M

1 reviews | Active since Jun 2015

29 Oct 2019, 08:55

Shady Service, No accountability

i was in an accident around the beginning of the month and lodged a claim with auto and general. i advised that the claim will be processed and paid by the 09th of October. since then i have been sent from pillar to post with no tangible explanation being provided and the payment date constantly being moved. i escalated the matter to one Claude who has also been of no help. this whole situation has left his life in a mess as he relies on the vehicle

0
Replies (5)
Auto & General
Auto & General's reply29 Oct 2019, 10:37
Official
Hi Olebogeng, 

We acknowledge receipt of your complaint. 

We will be in contact with you to discuss your concerns. 
 
Kind Regards,
The Auto & General Team
Auto & General
Auto & General's reply29 Oct 2019, 10:38
Official
Hi Olebogeng, 

We acknowledge receipt of your complaint. 

We will be in contact with you to discuss your concerns. 
 
Kind Regards,
The Auto & General Team
Auto & General
Auto & General's reply29 Oct 2019, 15:42
Official
Hi Olebogeng,

As telephonically discussed, we confirm that the payment has been requested and authorised. Payment will reflect into the account within a period of three working days (if not sooner) We apologise for the inconvenience this has caused we will address any failures on an internal basis.  We are pleased that this matter has now been resolved to your satisfaction. 
Kind Regards, 
 The Auto & General Team. 
OM
Olebogeng M's update31 Oct 2019, 10:49
Reviewer Update
Hi

I confirm that the matter has been satisfactorily as well as professionally resolved. thanks

Regards,
Auto & General
Auto & General's reply31 Oct 2019, 12:13
Official
Great stuff Olebogeng,

Thanks for letting us know. We are very happy to hear this.

Enjoy the rest of your day.

Kind Regards,
The Auto and General Team.