1 reviews | Active since May 2018
Shabby workmanship on my car
I currently am insured with you ppl, but get no joy from you with regards to service. Had an incident two months back and my claim was approved with on of your panelbeaters G & J... i have had to have this panel beater rework my vehicle 3 times already and they are still not getting right. I'm very disappointed with this. Your assessors don't come back to me as promised i'm constantly the one calling your offices to have you sort out this issue but still nothing. policy no: ********** 64
We acknowledge your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regard,
The Auto & General Team.
We acknowledge your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regard,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we apologise for the frustration that you are currently experiencing. We are giving urgent attention to your complaint and will be in contact with you to make arrangement to meet with you in order to re-assess the vehicle.
We appreciate your understanding and invite you to contact our Customer Relation Specialist if you need any assistance.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we apologise for the frustration that you are currently experiencing. We are giving urgent attention to your complaint and will be in contact with you to make arrangement to meet with you in order to re-assess the vehicle.
We appreciate your understanding and invite you to contact our Customer Relation Specialist if you need any assistance.
Kind Regards,
The Auto & General Team.
Update:
As discussed, we confirm that the supplier as well as the assessor and our Customer Relation Specialist discuss the way going forward with you.
The vehicle will be taken back for the light to be repaired/replaced and we apologise for the inconvenience this has caused.
Please feel free to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
Update:
As discussed, we confirm that the supplier as well as the assessor and our Customer Relation Specialist discuss the way going forward with you.
The vehicle will be taken back for the light to be repaired/replaced and we apologise for the inconvenience this has caused.
Please feel free to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.