Severely Faulty Claims Process

I am absolutely appalled at the claims process at Auto & General. I have an Audi insured with them under business insurance-fully comprehensive. The vehicle is used for Uber and I pay extra for my driver. I pay over R4000 a month for one car. They did not verify my driver when I added him as my regular driver although I trusted them to do so and believed they would do so as they were charging me and accepting an extra premium from me for him as my regular driver. Last Friday my driver had an accident and the claim for repairs still hasn’t been authorised due to the fact that they need to verify my driver’s driving license. NOW they want to verify my driver’s driving license??? During the claims process??? After accepting extra money from me added to my premium to have him on my policy as my driver? I am losing money every day my car is off the road and I have begged Auto & General to please authorise the claim as the panelbeater needs to order parts before everyone closes shop for the holidays - which is next week Friday. The claim still hasn’t been authorised and I’m told maybe tomorrow, maybe Monday! If the panelbeaters don’t get the parts in time my car will sit with them until the second week of January and only then will the orders for the parts come in and add to that 10-15 days for repair work... I’m looking at getting my car at the end of January if I’m lucky. TWO MONTHS INCOME LOSS! Because auto and General can’t be bothered to verify my driver when I added him to my policy in the first place. I also don’t doubt that Auto & General will continue to deduct their monthly premiums of over 4k a month from my bank account.

I am definitely going to claim for loss of income. I am so disappointed in Auto & General.