Service? What service? They do not even deem to call you back

I have tried contacting Auto and General since January over a scratch and dent claim as the app and the online system does not allow fro scratch and dent claims. I have emailed *** and other emails I found on their website since January getting a automatic response a representative will contact me back. I have used the call me back function on their website and still nothing. I phoned their nr and was put through to claims and after a few seconds of ringing the line cut off. I now see that they cancelled the debit order for my scratch and dent via FNB without my consent for April prob thinking that they wont have to pay if a debit order isnt going off. My next step will be the ombudsman.