Service - What Service?????

<p>On 27 June 2016 one of this company's clients bumped my car in the Polo offices parking lot. He lodged a third party claim number ********** 67/07 on 28 June 2016. One Kubeshni was assigned to attend to this claim. I had to send the documents that they requested twice. Damage was assessed on 1 July 2016. Since then Ijust cant get this claim finalised and my car is still nor repared. I had to follow up on this on numerous occassions and it is just excuses from "didnt receive the documents" to "cant get hold of our client to approve the claim". On Wednesday 13 July 2016 I called again and then they apparently got hold of him and the claim was sent for authorisation. I still havent received any feedback which looks like par for the course for this company. I requested to have my car at VDS Auto Body as they repaired hail damage on my car before and is just around the corner from where I stay. This was not even noted. If this claim was handled by my insurance company my car would have been repaired by now. The service of this company is far below average in fact it is non existant.</p>