SERVICE ..... WHAT SERVICE ???????

<p>34 days later - after your client drove into me. I have been phoned twice requesting the recovery of your clients claim. No one at Auto and General have bothered reading the accident report which clearly states I am not at fault. My daughters details and her car are brought into this claim for no reason at all !!!! I got so angry I drove to Tshwane Metro and paid the sum of R90 for a copy of the accident report to send to your office, to prove that this accident was not my fault but that of your clients. Why do you not have a copy of the accident report on file ????? On what are you basing your claims ???? On Friday after I phoned your client and got him to phone and give permission for my claim to be considered was it given through to management for the stamp of approval. Well here we are on Monday again with NO answer. Supervisor was on leave on friday and trying to play catch up (told you are short staffed) and the Manager is always in meetings and does not have the time to sort out my claim. I am throughly disgusted and very angry. This is not my fault and yet I am the one being kept in the WAITING GAME. I have heard so many excuses and just cannot comprehend how a large company like yours can allow staff leave if there is no one to stand in for them. Here is my claim number ********** 98/04 and hopefully your directors will actually get of their asses and pay attention to what is happening at your Company. I have been inconvenienced long enough and will be giving you till 9am on the 21st of June to sort this out. I do not understand why all this could not be sorted out at the same time as your clients claim. Afterall she was wrong not me, yet I pay the price. As for Kubeshni who is appointed to take care of my claim. I have phoned and followed up everyday since the 23rd of May 2016 and have not got any further. My car was only assessed 3 weeks after the accident. Then the assessment was done but the assessor confirmed that he was not able to check under the car for futher damage. I am totally shocked at the level of service you offer to a third party, especially one who was not at fault.</p>