Service received

I have a peaceful chat with Ms Portia Sibiya explaining every process to my satisfaction. However, I have a problem with the claims handler, Ms V. Rose. She has treated me like a piece of ****: she never gave me any updates on the progress of my claim, to such an extend that I had to call the claims manager to report her. The claims manager advised me that she will ask her to update me before close of business on 19 April 2022. She never bothered to contact me. I approached my Attorneys to instruct them to monitor this claim seeing that I'm treated like ****. They sent correspondence to the claims handler, no response was received by my Attorneys. I had to call again on 21 April 2022 requesting update on the claim, wherein I was attended by Ms Portia Sibiya who advised that my claim was approved on the 19 April 2022 for repairs by Golden Panel Beaters and Spray painters. The claims handler never bothered to contact me to advise of this development. The claims handler has been biased and her attitude is proved by this conduct. I'm the client here and I'm treated by Rose as some piece of ****. When I contacted the authorised repairers on 21 April 2022 they advised that they were not aware that they have been authorised to repair my vehicle because no one sent them email to that effect. They became aware for the first time after learning of such authorisation from me during our conversation. In light of the above background of my bad experience I have concluded that Auto & General Insurance is a bad company to a business with. I now on the market to seek another insurance company.