*********** service received

Very bad service regarding complaints logeded countless times with regards to a claim I have in June already. I have just called them once again asking to speak to a Mr Peter Naude that's handling my complaint at the resolution department the lady that I finally got to speak to canceled my call. I once again called back & get put from pillar to post once again with no outcome to my 😤 frustration. I asked a week ago to speak to Said Mr Naude all I received was an email that I can't even open. Once again I am waiting patiently for him to call me back hence not holding my breath! This is totally *********** from said insurance company to resolve said issue.