Service provider without tools to provide tyre puncher road assistance

On 01 December 2024 I had a tyre puncher and used the Auto and General Road assistance App to request for road assistance with changing the tyre.The service provider rocks up without the necessary tools to change the tyre..and when I called Auto and General regarding this lack of professionalism and urgency, I’m told I should have told the Service Provider that I don’t have the tools.So how did the service provider intend on assisting with changing the tyre..with my own teeth perhaps? This is ridiculous..Why doesn’t Auto and General ensure that service providers on their database are well equipped to provide proper road assistance? At this rate a passer-by would have had a sense of urgency and more helpful than Auto and General.