Service

I am disappointed with A & G service. I was involved in an accident on 01/06/2024, and they chose a Repairer that is 72 km’s away from my place of residence. Only after I complained, they chose a Repairer nearer my place of residence, and they said the repairer would contact me. I waited for the whole week for the Repairer to contact me, in vain. I phoned the Insurance, complaining about that. The Repairer phoned me, saying that, the person who works with claims, was sick , hence, I could NOT be contacted. It, therefore means that the Insurer did NOT make a follow-up with either the client (myself) or the Repairer. This 2 -week delay has iinconvenienced me, because I have to go on holiday for 3 weeks, and I cannot leave my car with the Repairer for 3 weeks, instead, I will have to take my car in, when I come back from holiday. I still cannot understand why I was allocated to a Repairer in Edenvale(72km away from my place of residence in the Vaal), in the first place, because, this iis what has resulted in this inconvenience.