sent me to a panel beater who hasn't ordered parts in 3 weeks

<p>I was in an accident on 13 June 2017 (I was stationary). My claim with A&G was approved and I was told VIP Fleet Solutions in Roodepoort would be handling my panel beating.</p> <p>I CALLED THEM on 15 June to book my car in on 20 June.</p> <p>I CALLED THEM on 19 June to confirm if parts have arrived - they said they had a problem sourcing and moved my booking to 27 June.</p> <p>I CALLED THEM on 26 June to confirm parts - again no parts arrives. I moved the booking again to 4 July.</p> <p>I CALLED THEM on 3 July - no parts again - i re-booked for 6 July.</p> <p>I CALLED THEM on 5 July - no parts again and i re-booked for 11 July. I received an email later that day telling me that parts were NEVER ORDERED FOR ME. Although i spoke to them on 15 June and they confirmed that i had been approved by insurance for specific parts.</p> <p>Now they want a 50% deposit from me before they can order parts for me!</p> <p> </p> <p>In all this time A&G shoudl be able to see that my car has never been booked in for work to start.</p> <p>Each time their panel beater **** to me about a "problem getting parts" i had to re-book my curtesy car.</p> <p>I was the stationary vehicle in teh accident, then someone rear-ended me. In 3 weeks i have not received a call to tell me the progress of recouperating the monies from the 3rd party.</p> <p> </p> <p>Pathetic service. I am made to deal with their recommended, incompetet panel beaters.</p> <p>They don't give you updates. You pay they to be tehir PA and have to follow up on your own with their service providers.</p> <p>They penalise you for driving your own owned vehicle.</p>