Item: Auto & General
Rating: 1
Author: Ditloung M

Auto & General's replyOfficial

26 Sept 2017, 12:50

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss the matter further.

Kind Regards,

The Auto & General Team.

Best regards,

Auto & General's reply26 Sept 2017, 12:50

Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss the matter further.

Kind Regards,

The Auto & General Team.

Best regards,

Auto & General's replyOfficial

26 Sept 2017, 13:16

Update:

As discussed with our Customer Relation Specialist, we apologise for the inconvenience this has caused, we have arranged with the Value Added team to be in contact with you in order to conclude the matter.

Please feel free to contact our Customer Relation Specialist should you require further assistance.

Kind Regards,
The Auto & General Team.

Best regards,

Auto & General's reply26 Sept 2017, 13:16

Official

Update:

As discussed with our Customer Relation Specialist, we apologise for the inconvenience this has caused, we have arranged with the Value Added team to be in contact with you in order to conclude the matter.

Please feel free to contact our Customer Relation Specialist should you require further assistance.

Kind Regards,
The Auto & General Team.

Best regards,

Auto & General's replyOfficial

26 Sept 2017, 13:16

Dear Ditloung,

As discussed, please feel free to contact me should you need further assistance.

Kind Regards,
Dorothy Smit.

***

Best regards,

Auto & General's reply26 Sept 2017, 13:16

Official

Dear Ditloung,

As discussed, please feel free to contact me should you need further assistance.

Kind Regards,
Dorothy Smit.

***

Best regards,

DM

Ditloung M's updateReviewer Update

26 Sept 2017, 15:00

Hi Dorothy Please note that i logged two claims and when i logged them I was told that i should go to a panelbeater or scratch and dent expert that Auto and General had directed me to, after i went there and the workshop sent Auto and General the quotes, Auto and General told me that one of the claims were out of the 30 days limit, my concern is none of this was communicated to me when i logged the claim, its only communicated once the quotes had been received by A&G. And then when i told them i am logging a new claim they told me that the claim cannot be at the same place as the old rejected claim (i.e. the bumper), which makes sense of course, but I just feel like i have the wool being pulled over my head over a service I am without reluctance paying for.

DM

Ditloung M's update26 Sept 2017, 15:00

Reviewer Update

Hi Dorothy Please note that i logged two claims and when i logged them I was told that i should go to a panelbeater or scratch and dent expert that Auto and General had directed me to, after i went there and the workshop sent Auto and General the quotes, Auto and General told me that one of the claims were out of the 30 days limit, my concern is none of this was communicated to me when i logged the claim, its only communicated once the quotes had been received by A&G. And then when i told them i am logging a new claim they told me that the claim cannot be at the same place as the old rejected claim (i.e. the bumper), which makes sense of course, but I just feel like i have the wool being pulled over my head over a service I am without reluctance paying for.

Auto & General's replyOfficial

26 Sept 2017, 15:02

Dear Ditloung,

We note your communication herein, please allow us the opportunity to investigate the matter in order for us to provide you with constructive feedback.

Kind Regards,
The Auto & General Team.

Best regards,

Auto & General's reply26 Sept 2017, 15:02

Official

Dear Ditloung,

We note your communication herein, please allow us the opportunity to investigate the matter in order for us to provide you with constructive feedback.

Kind Regards,
The Auto & General Team.

Best regards,

Auto & General's replyOfficial

04 Oct 2017, 10:39

Update:

We are pleased that we have reached an agreement herein and that the matter has been resolved.

Kind Regards,

The Auto & General Team.

Best regards,

Auto & General's reply04 Oct 2017, 10:39

Official

Update:

We are pleased that we have reached an agreement herein and that the matter has been resolved.

Kind Regards,

The Auto & General Team.

Best regards,

Scratch and Dent