SCHOCKING FACTS FOR PAYING CLIENTS
AUTO AND GENERAL OFFERS BETTER RATES ON INSURANCE<br> WHEN YOU HAVE A CLAIM YOU DISCOVER SCHOCKING FACTS ON THE WAY THEY OPERATE<br> I LOST A RIGHT BACK WINDOW ON PASSENGER SEAT, BEHIND THE DRIVER ON MY 5 DOOR RAV 2011 MODEL WHILE DRIVING ON THE N1 ROAD THAT IS RECONSTRUCTED/RE-BUILT AS WE SPEAK.<br> THE COMPANY WHO FITS NEW WINDSCREENS AT OUR HOUSE ON OUR FARM OR IN TOWN AT YOUR PREMISES, CHARGING O N L Y R200 EXCESS FEE FOR EXACTLY THE SAME PRODUCT THAT AUTO AND GENERAL QUOTE. A&
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Auto & General's replyOfficial
28 May 2015, 11:16Hello a0000,
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialists, we confirm that we will obtain quotes for the window and we will contact you with the quote
in order for you to make an informed decision about the claim.
Just to give more clarity on the matter, it is possible that you can obtain a cheaper quote from a different provider, however, your policy of insurance has a standard/basic excess applicable in the event that you submit a claim. It is understandable that a different supplier might charge you a lesser excess. We understand that you were quoted R1320.00 by Toyota, however, when claiming through your insurers the only payment you would need to make is the excess(es).
Please expect a call from our claims department to discuss the way going forward.
Trust the above clarifies your concerns.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialists, we confirm that we will obtain quotes for the window and we will contact you with the quote
in order for you to make an informed decision about the claim.
Just to give more clarity on the matter, it is possible that you can obtain a cheaper quote from a different provider, however, your policy of insurance has a standard/basic excess applicable in the event that you submit a claim. It is understandable that a different supplier might charge you a lesser excess. We understand that you were quoted R1320.00 by Toyota, however, when claiming through your insurers the only payment you would need to make is the excess(es).
Please expect a call from our claims department to discuss the way going forward.
Trust the above clarifies your concerns.
Regards,
The Auto & General Team.
Auto & General's reply28 May 2015, 11:16
Official
Hello a0000,
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialists, we confirm that we will obtain quotes for the window and we will contact you with the quote
in order for you to make an informed decision about the claim.
Just to give more clarity on the matter, it is possible that you can obtain a cheaper quote from a different provider, however, your policy of insurance has a standard/basic excess applicable in the event that you submit a claim. It is understandable that a different supplier might charge you a lesser excess. We understand that you were quoted R1320.00 by Toyota, however, when claiming through your insurers the only payment you would need to make is the excess(es).
Please expect a call from our claims department to discuss the way going forward.
Trust the above clarifies your concerns.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialists, we confirm that we will obtain quotes for the window and we will contact you with the quote
in order for you to make an informed decision about the claim.
Just to give more clarity on the matter, it is possible that you can obtain a cheaper quote from a different provider, however, your policy of insurance has a standard/basic excess applicable in the event that you submit a claim. It is understandable that a different supplier might charge you a lesser excess. We understand that you were quoted R1320.00 by Toyota, however, when claiming through your insurers the only payment you would need to make is the excess(es).
Please expect a call from our claims department to discuss the way going forward.
Trust the above clarifies your concerns.
Regards,
The Auto & General Team.