********, Pure and Simple
<p>My car got broken into and A&G under-assessed the damages.</p> <p> </p> <p>Refused to pay out and left me for dead. </p> <p> </p> <p>Communication is a problem and service is **********. My whole experience with A&G has been one I truly want to forget. </p>
We acknowledge receipt of your complaint.
We are shocked to hear about your experience, please supply us with your policy number in order for us to investigate your allegations and provide you with feedback.
Hoping to hear from you soon.
Kind regards,
The Auto and General Team.
We acknowledge receipt of your complaint.
We are shocked to hear about your experience, please supply us with your policy number in order for us to investigate your allegations and provide you with feedback.
Hoping to hear from you soon.
Kind regards,
The Auto and General Team.
Update:
One of our Customer Relation Specialists contacted you to discuss your concerns, however, you did not wish to discuss the matter further.
We confirm that your complaint was already being dealt with by our Internal Dispute Resolution team, as well as our Assessing team.
Just to clarify, when the damages to the vehicle was assessed, it was confirmed that the damage falls within the excess. You have raised your unhappiness about the fact that the damages fell within your excess, and we have assisted you with a second assessment, with the same results.
Since the damages does fall within the excess, and you will be responsible for the repairs payment, our offer still stand for you make use of our assessed quote as well as our supplier to have the repairs done.
Trust the above gives more clarity on the matter.
Kind regards,
The Auto and General Team.
Update:
One of our Customer Relation Specialists contacted you to discuss your concerns, however, you did not wish to discuss the matter further.
We confirm that your complaint was already being dealt with by our Internal Dispute Resolution team, as well as our Assessing team.
Just to clarify, when the damages to the vehicle was assessed, it was confirmed that the damage falls within the excess. You have raised your unhappiness about the fact that the damages fell within your excess, and we have assisted you with a second assessment, with the same results.
Since the damages does fall within the excess, and you will be responsible for the repairs payment, our offer still stand for you make use of our assessed quote as well as our supplier to have the repairs done.
Trust the above gives more clarity on the matter.
Kind regards,
The Auto and General Team.