******** full of nonsense

This company is bunch of ********, I cancelled my insurance with them within a reasonable amount of time and to my surprise they debited my account for October premiums even though I was told that the insurance will be cancelled effective immediately on the 12th of September, now that I want my refund they want to me to produce bank statements, why the hell did they debit me for a cancelled insurance in the first place, now I must jump through hoops to get my money back which they were unauthorised to debit.