RP
Richard P
1 reviews | Active since Jun 2016
23 Jun 2016, 16:30
****med
<p>Auto and General has been debiting insurance for house structure that hasnt been build. Ref ********** 77. I have have send emails and phoned their call center, everytime being promised that a cancellation department representative will contact me in 5 Days. To date, after 3 months i am still paying for their dismal client service. Please cancel my policy.</p> <p> </p> <p> </p>
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Replies (2)
Auto & General's replyOfficial
24 Jun 2016, 13:58We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on the number provided, unfortunately without any success.
We confirm that the policy was cancelled and that the refund was also processed, the money will reflect in your account within three working days.
We sincerely apologise for the inconvenience this has caused.
Regards,
The Auto and General Team.
Best regards,
Auto & General's reply24 Jun 2016, 13:58
Official
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on the number provided, unfortunately without any success.
We confirm that the policy was cancelled and that the refund was also processed, the money will reflect in your account within three working days.
We sincerely apologise for the inconvenience this has caused.
Regards,
The Auto and General Team.
Best regards,
Auto & General's replyOfficial
27 Jun 2016, 13:01Update:
We confirm that this matter has been resolved.
Kind Regards,
The Auto and General Team.
Best regards,
Auto & General's reply27 Jun 2016, 13:01
Official
Update:
We confirm that this matter has been resolved.
Kind Regards,
The Auto and General Team.
Best regards,