****m insurance ever

on the 10/11/ 2021 I had accident with my car which was not my fault I've reported the accident to my insurer. days past no one was updating me after the 14 when i received SMS that assessor will communicate with me on WhatsApp then on 18/11/21 the assessor send message asked me to send damaged part I've send then was quit then I've receive SMSs said consultant Nosibabalwe Dosi will call me to update me for surprised I've ended up calling and ask to be connected with her she failed to speak to me ask his colleague to ask me what is my concern I've explain to his colleague the after a call I've receive a message stating the following Dear Client, your vehicle is booked for 2021/11/24 at 14:48 at Auto Magic Witbank NEW , 39 Langa Crescent Corridor Hill Witbank Mpumalanga 1035. - *** due to work I've rescheduled my appointment to the other date which was the 29/11/21 then I've send my car on the date after that it happened that today they call me saying the part is not found so do I keep my car with them or i take my car I've asked can they estimate when the part is going to be available they said they don't know . I have decided that will take my car . they said I have to pay excess of 50% to get my car is really amazing when they take my car they already knew that my car is a 2021 model is not easy to find a part and but they took my car so that they will raise this useless issue of 50% excess I'm not paying it because they having poor service. so they were supposed to book my car knowing they have the part with them so I'm feed up with this after I've spoke with them they send me this SMS Dear Client, your vehicle is booked for 2022/01/10 at 08:00 at Auto Magic Witbank NEW , 39 Langa Crescent Corridor Hill Witbank Mpumalanga 1035. - *** that means if I don't pay the 50% excess will get my car next year I told them to cancel the order and ask the insure to find another panel beaters who will do a proper job falling to do so will request the insure to pay me back my premium since I've join because is a **** insurance because Sibabalwe fail to do the job and when I ask her can she find another panel beaters she said they are full and I'm paying auto and general I'm expecting them to deliver