Sales focus is great, customer care is very poor. Where's my tracker?

The sales person was fantastic, I'm happy with the price, but it feels like the moment you accepted the terms and start paying them then they don't care at all.

Focus is on sales, not retention. You feel it the moment you have to get customer care. Part of my motor vehicle comprehensive insurance is a tracking device installed by Netstar. It was supposed to be done last week. And according to my policy with AG it is only valid if I have that tracking device.

I called AG to find out what is going on, why it they haven't called me to setup the appointment yet. And was given a bit of a run around. In my opinion, I am paying AG. I agreed to their terms. And their own policy doesn't cover me because they can't arrange for the tracking to be installed. It was supposed to be installed within 2 days of my policy going live which was 7 days ago.

This needs to be sorted ASAP. I will give my ID in the additional information for you to lookup my policy.