sad experience

After doing the assessment following the instructions they had provided I submitted the damaged area that needed paintwork. Sadly there was some ignorance / unfair dealing when the they requested fro the quote, they asked for a quotation on "selected part" from what I was claiming for - surprisingly they did not mention any of this when they told me my claim was approved and only found out after dropping the car at the panel beaters.

I have been trying to call their number and I cannot reach them at all. the number doesn't even ring. I am upset and not at all happy with the handling of the claim.